Terms & Conditions
Tariffs
• Tariffs are subject to change at any time and without prior notice.
• Tariffs must be paid in full by no later than 14 days (off peak season) and 30 days (peak season) prior to arrival. Once the tariff is paid in full it will be honored for that booking regardless of any changes to the tariff.
• Our tariffs are based on four people in a two bedroom apartment, and six people in a three bedroom apartment. Additional people will be charged an extra levy.
Cancellation Policy
• Cancellations made up to 14 days prior to arrival are free (off peak season). If you cancel your reservation within 14 days before arrival, this will result in a forfeit of the total cost of the stay. Cancellations during peak season up to 30 days prior to arrival are free. If you cancel your peak season reservation within 30 days before arrival
• In case of extenuating circumstances, guests may contact us to discuss potential exceptions, which will be considered on a case-by- case basis and subject to mitigating circumstances.
• Refunds will be processed to the original payment method used at the time of booking.
Payment Terms
Payment Methods and Surcharges:
• Payments made via EFTPOS, credit card, or debit card will incur a surcharge of 1.4%.
Direct Bank Deposit:
• Payments made via direct bank deposit will incur no surcharge.
• Payments by direct bank deposit must be received prior to the arrival date. Please contact us for bank account details.
Arrival/Departure
• Check-In time – 2.00pm
• Check-out time – 10.00am*
*Note – there is no refund for early departure.
Liability
The person signing this document and/or whoever occupies the accommodation and utilizes the services shall be personally responsible for the complete payment of all charges with respect to this accommodation.
By signing this document, the signee agrees to settle all accounts, pay for damages, breakages or loss of property from the apartment.
General
• These premises are non-smoking/vaping.
• Every effort is made to place guests in requested apartments. However, alternative apartments will be allocated due to any circumstance beyond our control.
• In consideration of all guests’ rights to peaceful enjoyment of our resort, gatherings of large groups in apartments or on terraces, are not permitted.
• We reserve the right to require all unregistered guests vacate the property.